Shipping policy
Shipping Policy
Last updated: November 8, 2025.
This shipping policy describes how your orders will be processed and delivered.
1. Order Processing Times
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Potential Delays: Please note that during high volume periods or due to postal service problems, processing times may take longer than usual. We will update our website announcement bar or this policy page with any significant delays.
2. Domestic Shipping
We offer the following domestic shipping options within Canada:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
Standard Ground Shipping |
4-10 business days |
calculated at the end of checkout |
Expedited Shipping |
2-7 business days] |
calculated at the end of checkout |
3. International Shipping
We offer international shipping.
- Shipping Rates and Estimates: Shipping charges for your order will be calculated and displayed at checkout.
- Delivery Times: International orders typically arrive within 4 to 10 business days, but can sometimes take longer depending on the destination country's customs and local postal service.
Customs, Duties, and Taxes
Qualo Butterfly Kreationz is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email that contains your tracking number(s). You can track your order on the carrier's website using the provided tracking information.
5. Damages, Lost Packages, and Issues
Qualo Butterfly Kreationz is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier to file a claim. You may also contact us immediately at qualobutterflykreatioz@gmail.com so we can assist you with the claims process.
If a package is lost in transit, we will assist you in working with the carrier to find a solution.
6. Returns and Refunds
Please refer to our separate [Link to your Return & Refund Policy page] for detailed information about returns, exchanges, and refund procedures.
7. Contact Us
If you have any questions about this Shipping Policy, please contact us at qualobutterflykreationz@gmail.com.